Nurse Erica Cotton works on the 7th Floor at the Mercy Campus. A patient recently nominated Erica after receiving medical care at Mercy Health Muskegon. Erica’s patient spoke highly of Erica’s bedside manner. What follows is an excerpt of the nomination form for Erica:
Erica was always kind, compassionate and competent. Her personality was refreshing as she took the time to chit chat with me about things other than medical needs. She kept me calm after my surgery and anticipated my every need.
I know my family felt comfortable leaving me at night when Erica was taking care of me. They trusted that I was safe. Please tell Erica that she was an angel.
Congratulations, Erica, for making such a difference in the life of this patient.